Free Resource · Practice Manager Handbook
Know exactly what to if a breach happens.
Download the Clinic Breach Response Playbook, a plain-language, print-ready guide to security, compliance and connected systems for New Zealand and Australian clinics.
What's inside the playbook
14 pages written for practice managers, not IT departments. Here's what you'll walk away with:
A four-step breach response plan
Contain, Assess, Notify, Recover — in the exact order you need to follow it, with what to do in the first 30 minutes.
Vendor security checklist
The questions to ask every integration partner before you onboard them, and again the day something goes wrong.
Privacy Act obligations for NZ & AU
A plain-English decision tree — three questions to determine whether your breach is notifiable and what happens next.
Ready-to-send email templates
Internal staff alert, regulator notification, and patient notification — starting points you can edit and send the same day.
Emergency contacts sheet
A fillable page to pin next to the front-desk phone. Complete it once. Keep it somewhere your whole team can find it.
Post-incident review template
A structured two-week review to file with your insurer or regulator, and a plain-English glossary of every acronym in the guide.
Your clinic won't get a warning before a breach.
This playbook takes under an hour to read and set up. The clinics that handle breaches well aren't the ones with the biggest IT budgets, they're the ones that prepared before the crisis. Co-produced by CyberTeam NZ, Propagator, and Heron.